Help Center

The Meow Pet Shop is a company based in Spain, but we have suppliers all over the world. 

Our main fulfillment centers are located in China (Hangzhou & Shenzhen), but we also work with warehouses in European countries, like France, Spain, Belgium or Germany.

Of course, at The Meow Pet Shop we are alway looking for collaborations with influencers. 

If you are interested in collaborating please please contact us by Live Chat or by email at info@themeowpetshop.com with all the details and we will give the best possible deal for you!

You don't need to sign up to make an order at themeowpetshop.com, but if you do, you will have many advantages.

Of course creating an account is totally free. You can sign up in the next page: https://www.themeowpetshop.com/account/register

The Meow Pet Shop ensures appropriate security and confidentiality of the data provided. We are subject to an obligation of professional secrecy regulated by law that covers the personal data and the obligation to keep it secure and take all necessary measures to protect it against alteration, loss, unauthorized disclosure or access.

We guarantee that every on-line purchase you make from our on-line shop is 100% secure. All transactions involving personal or financial data are performed in a secure environment. Our server is protected using the standard security technology SSL (Secure Sockets Layer). All data provided is encrypted as it travels over the internet.

Click the "Reset password" link on My account section and you will be sent an email with a new password.

You can also find "My Account" section on the sidebar in the right side of the website or the right side of the menu.

Simply go to the page for the product you want, add it to the cart and click in the “cart” icon in the top-right of the website to go to the checkout page. 

At the checkout page introduce your personal information, delivery address and make the payment.

Once the payment is received we will send you a confirmation email.

In addition, when your order will be shipped you will receive another notification with the Tracking Number to follow your package.

You can pay with different credit cards like Visa, Mastercard, Maestro or American Express. We have also available Paypal, Apple Pay, Google Pay and Shopify Pay.

If you are interested in using a payment method that is not in the list above, please send us an email at info@themeowpetshop.com with the details.

If the product hasn't been shipped yet you can change your order.

You should contact us by email at info@themeowpetshop.com and explain the modification you want to make.

We will contact you back to confirm the changes.If the product has been shipped or delivered there is no possibility to modify the order.

All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email, but usually takes just 1-2 days.

When your order has shipped you will receive another notification with the Tracking Number to follow your package.

No, there are some countries where we can not ship our product. This is is the full list of countries where we shipping our products: 

Europe: Austria, Belarus, Belgium, Bulgaria, Czech, Republic, Denmark, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.

Rest of the World: Australia, New Zealand, Canada, USA, Brazil, Russia, Indonesia, Israel, Japan, Malaysia, Saudi Arabia, Singapore, Thailand, United Arab Emirates.Note that some islands are NOT available for delivery. 

For example, the Canary Islands, Ceuta, Melilla and the Balearic Islands.

If you are not sure if your destination is included in our Shipping Zone or you would like to request adding a new destination, feel free to contact us by email at info@themeowpetshop.com.

Delivery Time may vary significantly depending on circumstances.

You can see in the product page what is the exact estimated delivery date for your country. You can also see it at the checkout.

In our experience, the estimated delivery time for different regions is as follows:

• America: 10-45 days (Fast Delivery 1-10 days)
• Europe: 20-45 days (Fast Delivery 2-10 days)
• Middle East & Asia: 10-40 days
• Oceania: 20-45 days

Please note: due to health regulations might result in some delays.

These estimated delivery times are based on average, it is not 100% accurate, and could be different depending on products, seasons, etc.Of course, from The Meow Pet Shop, we will try to reduce estimated delivery times whenever possible.

If you have any questions about shipping or any other topic you can contact by email at info@themeowpetshop.com.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status (if the shipping company provides it). 

Please allow 48 hours for the tracking information to become available. Once the Tracking Number is generated, you can track your order on our website in the page: Track Your Order.

If you haven’t received your Tracking Number within 2 days of receiving your shipping confirmation email, please contact us at info@themeowpetshop.com with your name and order number, and we will look into it for you.

If you are not sure if your destination is included in our Shipping Zone or you would like to request a new destination, feel free to contact us by Live Chat or by email at info@themeowpetshop.com. 

We will contact our provider to try to arrange delivery to your address, even if it is not on the list.

Depending on the product and the shipping address, we could offer a Premium Shipping Method to deliver your order with an extra cost.

If you would like to place an order or you have just done it and you want to know the costs and times of the Premium Shipping Method, please contact us by Live Chat or by email at info@themeowpetshop.com.

The costs and the estimated shipping time vary depending on the product and the shipping address, so there is no fixed price / time for Premium Shipping.

If there is a possibility for Premium Shipping for that product / address we will give you a list of different options.

Please, note that if your order is already shipped we can not change the shipping method.

Yes, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns will not be accepted under the following conditions: 

• Product is damaged due to misuse/overuse 
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged 
• Serial Number has tampered 
• Defective products that are covered under Seller/Manufacturer's warranty 
• Product is used or altered 
• If a request is initiated after 15 days of order delivery 
• Free product provided by the brand 
• Not as expected cases/Like or Dislike

To start a return, you can contact us at info@themeowpetshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In case that your order arrives damaged in any way, please email us as soon as possible at info@themeowpetshop.com with your order number and a photo of the item’s condition. 

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Yes. If the product hasn't been shipped yet, you can contact us and modify the order. 

If the product has been shipped or delivered the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Every product has included the size in the product page, or in the main images (usually will be the last one) or in the description. 

If you can not find the size of a product, please feel free to contact us by Live Chat or by email at info@themeowpetshop.com and we will send your more details about it!