Shipping policy

All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We delivery FOR FREE for all the order with NO minimum amount.

We don't delivery Worldwide. This is is the full list of countries where we shipping our products: 

Europe: Austria, Belarus, Belgium, Bulgaria, Czech, Republic, Denmark, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey, UK, Ukraine.

Rest of the World: Australia, New Zealand, Canada, USA, Brazil, Russia, Indonesia, Israel, Japan, Malaysia, Saudi Arabia, Singapore, Thailand, United Arab Emirates.

Note that some islands are NOT available for delivery. For example, the Canary Islands, Ceuta, Melilla and the Balearic Islands.

If you are not sure if your destination is included in our Shipping Zone or you would like to request adding a new destination, feel free to contact us by email at info@themeowpetshop.com.

Delivery Time may vary significantly depending on circumstances (e.g., type of products, location, etc.). 

In our experience, the estimated delivery time for different regions is as follows:

• North America: 10-40 days (Fast Delivery 1-10 days)
• Europe: 20-45 days (Fast Delivery 3-10 days)
• Middle East & Asia: 10-30 days
• Oceania: 10-30 days

These estimated delivery times are based on the average of all products/shipments, it is not 100% accurate for all products. We have some products that have Fast Delivery (2-10 days) and others that are built once the order has been received, where the shipping can take around 60 days.

Of course, from The Meow Pet Shop, we will try to reduce estimated delivery times whenever possible.

 

Refunds, returns, and exchanges

The Meow Pet Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  info@themeowpetshop.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.